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Frequently Asked Questions (FAQs)

What exactly is a tender?

A tender is a formal and structured process where an organization (like a government department or a large company) invites competing offers from suppliers to bid for a project, supply goods, or provide services. The key principle is competitive bidding to ensure fairness and value for money.

Why do organizations use the tender process?

Organizations use tenders to:
→ Ensure Fairness & Transparency: It provides an equal opportunity for all qualified suppliers.
→ Get the Best Value: Competition among bidders often leads to better prices and higher quality proposals.
→ Mitigate Risk: The formal process helps select a qualified and reliable supplier, reducing the risk of project failure.
→ Ensure Compliance: For public bodies, it's often a legal requirement to spend taxpayer money responsibly.
→ Drive Innovation: Suppliers may propose innovative solutions the buyer hadn't considered.

What are the different types of tenders?

Common types include:
→ Open Tender: Anyone can submit a bid. It's publicly advertised and is the most transparent method.
→ Selective Tender (or Restricted Tender): Only pre-qualified suppliers are invited to bid. This saves time by ensuring only capable companies participate.
→ Request for Proposal (RFP): Focuses on solutions and methodology, not just price. The buyer has a problem and wants suppliers to propose the best way to solve it.
→ Request for Quotation (RFQ): Used when the requirements are very clear, and the primary deciding factor is price.
→ Invitation to Tender (ITT): A formal document for large, well-defined projects (e.g., construction), where the submission must follow strict rules.

What is a "Tender Document"?

This is the comprehensive package issued by the buyer. It contains all the information a bidder needs to prepare a submission, typically including:
→ Instructions to Bidders: Rules and deadlines.
→ Scope of Work (SOW): A detailed description of the project or requirements.
→ Evaluation Criteria: How the bids will be scored (e.g., 60% price, 40% technical merit).
→ Terms & Conditions: The legal and contractual framework.
→ Bid Submission Form: The official form to be completed.
→ Instructions to Bidders: Rules and deadlines.
→ Scope of Work (SOW): A detailed description of the project or requirements.
→ Evaluation Criteria: How the bids will be scored (e.g., 60% price, 40% technical merit).
→ Terms & Conditions: The legal and contractual framework.
→ Bid Submission Form: The official form to be completed.

What does it mean to "win a tender"?

It means your bid has been selected as the most advantageous one based on the pre-defined evaluation criteria. The result is the award of a contract to carry out the work or supply the goods.

Is the lowest price always the winner?

No, not always. While price is a major factor, most tenders are awarded based on the "most economically advantageous tender" (MEAT). This means the best combination of:
→ Price
→ Quality
→ Technical Merit & Approach
→ Supplier Experience & Past Performance
→ Timeline & Delivery Capability

Where can I find tender opportunities?

→ Government Portals: Most countries have official websites (e.g gem.gov.in in India, Tenders Electronic Daily (TED) in the EU, Contracts Finder in the UK).
→ Private Sector Platforms: Many large corporations use procurement portals or third-party websites like IndianTenders.in (most trusted website), TendersOnTime (one of the best website), or industry-specific sites.
→ Trade Publications & Associations: Often list tenders relevant to their industry.
→ Newspapers: Some public sector tenders are still required to be advertised in official journals or newspapers.

What are the main stages of the tender process?

The typical lifecycle is:
→ Buyer Identifies a Need.
→ Tender is Published & Advertised.
→ Suppliers Prepare & Submit Bids by the deadline.
→ Bid Evaluation & Clarification by the buyer.
→ Contract Award to the successful bidder.
→ Debriefing (Often, unsuccessful bidders can request feedback).

What is a "Pre-Qualification Questionnaire (PQQ)"?

A PQQ is an initial screening stage used before the full tender. It assesses a company's general suitability, focusing on:
→ Financial stability
→ Technical capabilities
→ Health and safety policies
→ Supplier Experience & Past Performance

What are some common reasons bids fail?

→ Missing the Deadline: Late submissions are almost always automatically rejected.
→ Incomplete Information: Failing to answer all questions or provide required documents.
→ Not Addressing the Requirements: Submitting a generic proposal instead of tailoring it to the specific tender.
→ Poorly Justified Price: A price that seems too high or suspiciously low without explanation.
→ Lack of Evidence: Claiming to be experienced but not providing relevant case studies or references.

We're a small business. Can we really win a tender against larger companies?

Yes, absolutely. While large companies have resources, small businesses often have advantages they can leverage:
→ Agility & Personal Service: Highlight your ability to be more flexible, provide direct access to decision-makers, and offer personalized service.
→ Niche Expertise: You may be a specialist in a specific area that larger, more generalized firms overlook.
→ Local Knowledge: For local government contracts, being a local business can be a significant scoring advantage.
→ Competitive Pricing: Your lower overhead can translate into more competitive bids.
→ Look for Set-Asides: Many governments have programs that "set aside" a certain percentage of contracts specifically for small, minority-owned, or veteran-owned businesses.

What is a "Debrief" and should I ask for one?

Yes, you almost always should. A debrief is a feedback session offered after a contract award where the buyer explains why you were unsuccessful.
→ Why it's valuable: It's a free learning opportunity. You can understand where your bid was weak (e.g., price was too high, a specific part of your methodology was unclear, or you lacked a certain certification).
→ How to use it: Use this feedback to improve your future bids. It's not a forum to argue the decision but to learn from it.

What's the difference between a Tender and a Request for Information (RFI)?

It's crucial to understand this progression:
→ Request for Information (RFI): This is not a tender. It's an exploratory step where the buyer is gathering market intelligence, seeing what solutions exist, and identifying potential suppliers. There is no contract award at this stage.
→ Request for Proposal (RFP) / Tender: This is the formal bidding stage where the buyer has a defined need and is requesting detailed proposals with binding prices to award a contract.

What are the common sections in a tender response, and what do they mean?

A high-quality bid is structured to mirror the tender document:
→ Methodology / Technical Approach: This is the "how." Describe your plan, processes, and team to deliver the work. This is where you prove you understand the problem.
→ Company Profile & Experience: The "who." Provide relevant case studies and client testimonials that prove you have a successful track record.
→ CVs of Key Staff: The "team." Show that the people who will actually do the work have the right skills and experience.
→ Pricing Schedule (Commercial Response): The "cost." Fill out the provided pricing tables accurately and completely. Ensure your numbers align with the effort described in your methodology.
→ Compliance & Mandatory Requirements: The "must-haves." This section lists things like insurance certificates, policies, and signed declarations. Failure here often leads to automatic disqualification.

What is a "Framework Agreement"?

A framework agreement is not a direct contract for work but a "pre-approved supplier list".
→ How it works: A buyer (often a large public body) runs a tender to select several suppliers for a specific category (e.g., IT consultancy) for a set period (e.g., 4 years).
→ What happens next: When a specific project arises, the buyer can "call off" from the framework, often running a mini-competition among the pre-approved suppliers or awarding directly based on pre-agreed terms. Winning a place on a framework is a key strategic goal as it guarantees future bidding opportunities.

We see a tender we like, but the timeline is too short. What can we do?

→ Check for a Deadline for Questions: Most tenders have a period where bidders can submit clarification questions. You can formally ask if the submission deadline is flexible. While they may not extend it, it doesn't hurt to ask.
→ Assess Your Capacity: Be realistic. Submitting a rushed, poor-quality bid is worse than not bidding at all, as it harms your reputation.
→ Consider Partnerships: Could you partner with another company to share the workload and submit a joint bid? This can be a great way to go for larger, more complex tenders.

What is "Social Value" in tendering, and why is it important?

Social Value refers to the wider benefits your company can bring to the community, society, or environment through the contract. It's no longer just about price and quality.
→ Examples: Committing to create local apprenticeships, reducing carbon emissions, using sustainable materials, supporting local charities, or promoting diversity in your workforce.
→ Importance: In many public sector tenders, Social Value is a mandatory and heavily weighted scoring criterion (often 10-20% of the total score). You must explicitly state how you will deliver these additional benefits.

Is it worth bidding if we think the tender is written for a specific incumbent supplier?

This is a common frustration, known as "bid tailoring." Here's what to do:
→ Look for Objectivity: Are the evaluation criteria clear, transparent, and objective? If so, you have a fair chance.
→ Check for Unrealistic Requirements: Are the requirements so specific that only one company could possibly meet them? If yes, it might be a "wired" tender.
→ Decide Strategically: If you have a truly innovative or more cost-effective solution, it can be worth challenging the incumbent. However, weigh the cost of bidding against the realistic probability of winning. Sometimes, the best move is to wait for another opportunity.

What is a "Standstill Period"?

The Standstill Period is a mandatory pause (typically 10-14 days) between the announcement of the winning bidder and the formal signing of the contract.
→ Purpose: It allows unsuccessful bidders time to legally challenge the award decision if they believe the process was unfair or incorrect.
→ Importance: It is a key part of procurement transparency. If you are not informed of a standstill period, it could be a red flag about the process's integrity.

What's the difference between "Conformance" and "Compliance" in a bid?

While often used interchangeably, they have distinct meanings in tender evaluation:
■ Compliance (The "Must-Haves"): These are the mandatory, pass/fail requirements. If you fail to meet a compliance criterion (e.g., not providing a required insurance certificate), your bid is disqualified immediately. It's a checklist.
■ Conformance (The "How-Well"): This refers to how well your proposed solution meets the desired outcomes and specifications. It's scored on a scale (e.g., 0-5). A bid can be fully compliant but score low on conformance if the methodology is weak.

What is "Bid/No-Bid" Analysis?

This is a crucial internal decision-making process a company goes through before investing time and resources in a tender.
■ The Question: "Should we bid on this specific tender?"
■ Factors to Consider:
→ Win Probability: Do we have a realistic chance against likely competitors?
→ Strategic Value: Does this align with our business goals? Is it a foothold in a new market?
→ Resource Cost: Do we have the staff, time, and money to prepare a high-quality bid?
→ Client Fit: Is this a client we want to work with?
A formal "Bid/No-Bid" process saves significant money by avoiding futile pursuits.

What are the common pricing strategies in tenders?

Choosing how to price your bid is a strategic decision:
→ Low-Cost Leader: Submitting the lowest possible price to win, betting on your efficiency to maintain profit. Risky if it leads to losses or perceptions of low quality.
→ Value-Based Pricing: Pricing based on the high value and superior benefits you deliver. This works best when the evaluation criteria weight quality and methodology heavily.
→ Cost-Plus Pricing: Calculating your actual costs and adding a fixed profit margin. This is transparent but may not be competitive.
→ Market-Penetration Pricing: Intentionally bidding low on an initial contract to "get a foot in the door" and win more lucrative follow-on work.

Can we negotiate after submitting a tender?

Generally no. For most public sector and many private sector tenders, the process is designed to be non-negotiable after the bid submission deadline to ensure fairness.
→ Clarification vs. Negotiation: Buyers can ask for clarification on your submitted bid (e.g., "Can you confirm what you meant on page 12?") but they cannot engage in negotiation (e.g., "Can you lower your price?").
→ Exception: In some complex RFPs, there may be a "Best and Final Offer" (BAFO) round for shortlisted bidders, which is a form of limited negotiation.

What is a "Dynamic Purchasing System (DPS)"?

A DPS is like a more flexible, digital version of a Framework Agreement.
→ Key Difference: Unlike a framework, which is closed for new applicants after it's set up, a DPS remains open. New suppliers can apply to join at any time, as long as they meet the set criteria.
→ How it works: The buyer sets up the DPS, and when a need arises, they run a quick competition among all the suppliers on the system for that specific contract.

What does L1 mean in tenders?

L1 means Lowest Bidder 1 - the bidder who quotes the lowest financial price among all technically qualified bidders. L1 is usually the primary candidate for award in government tenders.

What is L2 in tenders?

L2 is the Second Lowest Bidder. If L1 withdraws, fails technical compliance, or refuses the contract, L2 may get a negotiation opportunity.

What is L3 in tenders?

L3 is the Third Lowest Bidder. L3 may get the contract only if L1 and L2 are rejected or unable to execute the order.

Does L1 always win the tender?

No. L1 wins only if the bidder is technically responsive. If L1 fails in technical evaluation, the award can go to L2 or L3.

What does “technically responsive” mean?

A technically responsive bidder meets all eligibility criteria such as:
→ Required documents
→ Financial turnover
→ Technical specifications
→ Certifications
→ Compliance norms
→ OEM/brand requirements

How are L1, L2, and L3 rankings calculated?

Once the technical evaluation is done, the price bids are opened.
→ The lowest price = L1
→ Second lowest price = L2
→ Third lowest = L3

Where is L1 - L3 information shown on the GeM portal?

On GeM, L1–L3 ranking is shown under “Financial Evaluation”, including:
→ Seller Name
→ Offered Item
→ Total Bid Price
→ Rank (L1/L2/L3)

Is awarding to L1 mandatory in government tenders?

No. L1 is not legally mandatory.
Many tenders use alternative evaluation systems, such as:
→ QCBS (Quality & Cost Based Selection)
→ QBS (Quality Based Selection)
→ Least Cost System
→ Fixed Budget Selection

When can L2 get the contract?

L2 may get the contract if L1:
→ Withdraws
→ Fails documentation
→ Does not submit Performance Security
→ Refuses to sign the agreement
→ Fails negotiation terms

When can L3 get the contract?

L3 may get awarded if both L1 and L2 are rejected or fail technical/financial requirements.

Is the L1 bid always the lowest market price?

No. It is only the lowest among bidders, not necessarily the lowest market rate.

What are the legal rules behind L1 selection?

L1 evaluation is guided by:
→ GFR 2017 (Rule 173, 174, 175)
→ Manual for Procurement of Goods (2023)
→ CVC Guidelines on Procurement and Evaluation
These ensure fairness and transparency.

What are the disadvantages of the L1 system?

→ Quality compromise risk
→ Unrealistically low pricing
→ Supplier non-performance
→ Increased contract failure probability
This is why many departments move to QCBS

What is the difference between L1 and QCBS?

→ L1: Award based only on lowest price (after technical qualification).
→ QCBS: Award based on Quality Score + Price Score (e.g., 80:20 or 70:30). QCBS is used for consultancy, IT, design, and high-value projects.

Do private companies also use L1, L2, L3 methods?

Yes, especially in sectors like:
→ Construction
→ Electrical & civil works
→ IT hardware
→ Facility management
→ Supply contracts
Private tenders often follow L1–L3 ranking for cost efficiency.

How can a bidder increase their chances of becoming L1?

→ Accurate costing
→ Market price research
→ Vendor rate comparison
→ Analysing past awarded prices
→ Avoiding unnecessary margins
→ Improving supply chain efficiency

Is L1 always chosen in eProcurement systems?

Mostly yes, for standard items/services.
But departments can choose QCBS or QBS based on complexity.

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